- REFUNDS/EXCHANGES: All orders are shipped with our Customer Satisfaction and Guarantee Statement! If for any reason you are not satisfied with your merchandise, we extend the invitation for you to return the merchandise in new condition and you may exchange it or obtain a refund on your order. You must return merchandise within thirty days of receipt, in good condition. Also you must provide us with a notice of intent to return merchandise within 5 days after receiving the merchandise. Refunds and/or exchanges will be processed upon receipt of your returned merchandise(s). Please e-mail us, letting us know why you're returning the product(s) and instructions and an address will be given to you, concerning the return of your merchandise. Complete customer satisfaction is our primary goal, for without you we wouldn't be in business. You can be assured that our professional staff offers quality customer service. If you ever have any questions or
concerns about our products and services, just e-mail us and a response will be given within 24 hours. Our E-mail address is: email@example.com. Thank you for shopping with us!
- SHIPPING: We offer free shipping on all orders over $150.00. Please allow 5 to 7 business days for your order to arrive. Orders are primarily shipped Priority Mail via the United States Postal Service. Other carriers utilized for shipment are: United Parcel Service (UPS) or Federal Express (FedEx). If the shipping container ever arrives damaged, do not accept the package unless you open it in the presence
of the courier to ensure that the product isn't damaged. If the product(s) is/are damaged upon
opening and you're still in the presence of the carrier, have the package returned to us and we'll send you a replacement order. Shipments are sent to the destination point and will require a POD (Proof Of Delivery)/signature unless otherwise stated through special instructions! If at any time you believe your order has taken too long for delivery, contact our office and we'll investigate it's delay. Also we can provide you with a tracking number and you can obtain the information via the carrier's website!
- BILLING QUESTIONS: If you ever have a billing problem, please feel free to contact Customer Service via E-mail to firstname.lastname@example.org! A response to your question will be given within 24 hours.